20 – 22 November 2017
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates

Zohaib Malik

Customer Experience Manager

Zohaib started his professional career in 2006 as a temp Contact Centre Agent at the age of 21 with Skywards (Award Winning FFP of Emirates Airline) and instantly fell in love with the whole process. He realized that there is a sea waiting to be discovered behind this opportunity.

Things moved quickly and he was given a lot of different exposures within the company ranging from looking after premium customers to quality coaching for new joiners, the journey was too exciting for Zohaib.

He took his first people management role in 2010 for the Emirates Global Contact Centre as a Team Leader and stayed in it until 2014 after which he decided to join a medium-sized Contact Centre in Al-Futtaim Group in a bigger role. He stayed in the role for 3 years and now, he has taken over an Online Travel Start-up called “GLOBIST” managing the company’s Contact Centre & overall Online CX.

12:15 PM Lessons learned from e-commerce: How to effectively scale your digital product and service offering to consumer behaviours

  • How to ensure your product or service offering expedites a market experience.
  • Examples of the application of new technologies to simplify the online user journey in e-commerce.

Check out the incredible speaker line-up to see who will be joining Zohaib.

Download The Latest Agenda